Terms & Conditions

Terms & Conditions
Al Bandar Travel & Tourism L.L.C will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, delay in operation of transmission error, omission, interruption, defect, computer virus, or line failure. special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if there is negligence or Al Bandar Travel &Tourism or an authorized Al Bandar Travel & Tourism representative has been advised of the possibility of such damages, or both. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. Al Bandar Travel and Tourism total liability to you for all losses, damages, and causes of action (in contract, tort (including without limitation, negligence), or otherwise) will not be greater than the amount you paid to access this site
Our policy assures you of an economic pricing, along with the convenience of making reservation online . Unless otherwise mentioned, prices quoted on our website are charged on per person basis, and do not include tips given to tour guides or drivers, passport / visa fee, travel insurance, drinks or food, accommodation, room services, and laundry. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as increase in airline tickets, hotel rates, or transport expenses.

Methods of Payment
We accept credit cards, such as Visa and MasterCard. Full payment must be done by credit card, and guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge on the Guest’s statement. Please note that the currency of transaction will be in AED. If there is any bank charges or card charges it should be debited from the guest’s account.

Confirmation of Payment
Once the payment is done, our travel consultants will send you a confirmation slip by e-mail . Its print can be produced as an evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information pertaining to your travel requirements at the time of booking.

Cancellation & No Show Policy
Every Tour Activity/Attraction/Hotel has its own cancellation policies, before booking any activity with Al Bandar Travel & Tourism client has to read cancellation policy of that particular tour. Combo tours can be cancelled, but if anyone is cancelling any of the single tour in combo then they will not able to avail combo offer, In this case Al Bandar Travel & Tourism will consider Individual tour price of non-cancelled tour & Refund remaining amount.
Tourist Visa fees is not Refundable once payment done at Al Bandar Travel & Tourism website.While booking combo please make sure that all combo tours options are available. If not, you would only be able to enjoy the tours and services that you have seen in the options.

Payment Policy
The availability and rates shown on the search results may not be the same at the time of booking.
All the fare rules including tax will be applicable based on the laws of UAE.
Refunds will be done only through the Original Mode of Payment.
All the refunds will be processed within 10 to 45 days depending on the issuing bank of the credit card.
We accept payments online using Visa and MasterCard credit/debit card in AED, but users can view the rates in their preferred currency.
Customer will receive the payment confirmation via mail and sms within 24 hours.
We do not collect or process any personal financial information (such as credit or debit cards, bank account details or other payment instrument) or other personally identifiable information belonging to you except for the specific and limited purpose of enabling you to complete your transaction on our share link by email ( Ecommerce ) We will not sell, lease, share, or rent such information to third parties.

The following conditions may apply in the event of any cancellation
If trip cancelled / amended 48 hrs. prior to the tour date, no cancellation charges will be applicable.
If trip cancelled / amended within 24 to 48 hrs. prior to the tour date, 50% cancellation charges will be applicable.
If trip cancelled / amended 24 hrs. prior to the tour date, 100% cancellation charges will be applicable.
If the payment is done by credit card online then there will be a charge of 5% (online service charge) for refunding the money back.
No Show:-
If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel related services.

Hotel Accommodation
If we are not able to trace for the Guest an accommodation in the Guest’s preferred hotel, all efforts will be undertaken to provide the Guest with a suitable alternative of similar budget and standard. Speaking of check-in / check-out policy, it largely depends on the hotel that the Guest chooses. Al Bandar Travel & Tourism Management cannot be held responsible for any early or late check-in and check-out requests which are not adhered by the hotel due to their busy schedule.

Travel Insurance
Al Bandar travel & tourism Management shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of trip. It is advisable that the traveler should avail of a travel insurance policy to tackle unforeseen events.

Travel Documents
It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate to gain information on entry requisites, before they plan to visit Dubai. Equally vital is to inquire with the Guest’s consulate regarding the current visa and health requirements, as they are subject to change without prior notice.

Itinerary Amendments
Routings and services covered in your package are subject to change based on local / weather conditions, airway schedules and such other several aspects. Should this transpire, we can provide suitable options of similar value, however depending on its availability. At most, we announce changes in itinerary, if any, before departure. Please note that Al Bandar Travel & Tourism reserves complete right to implement minor amendments in itinerary at any time without reimbursement. Further, no reimbursement can be done in the event of via major, such as flood and earthquake.

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Immediate, temporary, or permanent withdrawal of your right to use our site.
Immediate, temporary, or permanent removal of any posting or material uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Website Usage Restrictions
All content in this website, including the logo, images, information on tour package, pricing details, and other relevant details, are proprietary to Al Bandar Travel & Tourism L .L .C : Management. Accordingly, as a condition of this website’s usage, the Guest agree not to exploit this website or its content for any non-personal, commercial, or illegitimate purposes.

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